Operations Manager (Malaysia)
CHC Helicopter Corporation - Miri, Malaysia
CHC Helicopter Corporation - Miri, Malaysia
Job description
Give Your Career a Vertical Lift!
At any given moment, on any given day, a CHC aircraft is in the air somewhere in the world. Whether we're transporting the men and women who keep the world's offshore oil and gas flowing, or taking an injured patient to safety, CHC sets the standard for safety, customer service, modern aircraft and efficiency. This is a billion-dollar business built on the foundation of a strong team spirit in our company and our greatest strength is our motivated and passionate employees. All you have to do is get on board.
Give Your Career a Vertical Lift!
At any given moment, on any given day, a CHC aircraft is in the air somewhere in the world. Whether we're transporting the men and women who keep the world's offshore oil and gas flowing, or taking an injured patient to safety, CHC sets the standard for safety, customer service, modern aircraft and efficiency. This is a billion-dollar business built on the foundation of a strong team spirit in our company and our greatest strength is our motivated and passionate employees. All you have to do is get on board.
CHC has an opportunity for a Operations Manager in Miri, Malaysia. They will be responsible for commercial, efficient and safe management of operations of the AISB bases in Malaysia, to ensure that AISB and CHC meet contractual and regulatory requirements. The COO is expected to manage the Malaysia operations by building and maintaining effective relationships with customers, partners and CHC Helicopters, and ensure all parties meet service deliveries.
Responsibilities:
Act as the primary point of contact between AISB and the Customer Aviation Leads.
Responsible for executing customer contracts, and ensure all terms and conditions as agreed to in customer contracts are met will full compliance.
Manage communication and effective delivery of information both internally and externally with special attention to safety, customer service, business development and personnel issues.
Identify opportunities for growth and business development within Malaysia.
Proactively identify opportunities to establish continuous improvement initiatives for the bases, personnel and customers.
Oversee the AISB HOD’s and CHC base management staff in their roles and responsibilities, completing Balance Score Card/Performance Management on direct reports.
Manage and foster long-term learning and development of all staff including local employees and supporting rotational staff.
Support and improve nationalization plans and encourage and motivate national employees to develop their skills and abilities.
Implement the AISB Human Relations Policies for National staff in accordance with the prevailing Malaysian Labour Laws.
Manage and achieve KPI’s as agreed with the AISB, CHC Regional Director South East Asia, and the Customers.
Collaborate with required parties to maintain operational standards and controls for all helicopters, and ensure contractual obligations by service support companies are met.
Identify and implement changes required for revenue increases and execute total cost reduction opportunities in cooperation with customers, AISB and CHC Helicopters.
Carry budget responsibility and accountability for local operation, and assist to ensure accuracy of billing between AISB, the Customers, CHC and 3rd parties.
Explore opportunities to increase revenues with existing customers.
Act as the primary point of contact between AISB and the Customer Aviation Leads.
Responsible for executing customer contracts, and ensure all terms and conditions as agreed to in customer contracts are met will full compliance.
Manage communication and effective delivery of information both internally and externally with special attention to safety, customer service, business development and personnel issues.
Identify opportunities for growth and business development within Malaysia.
Proactively identify opportunities to establish continuous improvement initiatives for the bases, personnel and customers.
Oversee the AISB HOD’s and CHC base management staff in their roles and responsibilities, completing Balance Score Card/Performance Management on direct reports.
Manage and foster long-term learning and development of all staff including local employees and supporting rotational staff.
Support and improve nationalization plans and encourage and motivate national employees to develop their skills and abilities.
Implement the AISB Human Relations Policies for National staff in accordance with the prevailing Malaysian Labour Laws.
Manage and achieve KPI’s as agreed with the AISB, CHC Regional Director South East Asia, and the Customers.
Collaborate with required parties to maintain operational standards and controls for all helicopters, and ensure contractual obligations by service support companies are met.
Identify and implement changes required for revenue increases and execute total cost reduction opportunities in cooperation with customers, AISB and CHC Helicopters.
Carry budget responsibility and accountability for local operation, and assist to ensure accuracy of billing between AISB, the Customers, CHC and 3rd parties.
Explore opportunities to increase revenues with existing customers.
Safety Responsibilities:
Ensure compliance with all the regulatory, customer and company requirements for health, safety, aviation and the environment in accordance with the SMS policies.
Ensure the following base level policies are up to date and understood by all: IRP, ERP, EDP, SOP, Safety Case, LOP and handbook
Ensure the safety of all employees, customers, passengers and visitors to the base through the appropriate allocation of resources, documenting procedures, and meeting regulatory requirements.
Ensure that base personnel manage SQID and SMS in accordance with the laid down procedures.
Ensure Internal, Regulatory and Customer Audits are dealt with according to the SMS procedure, addressed and closed in a timely manner.
International travel may be required.
May perform other duties as assigned.
Ensure compliance with all the regulatory, customer and company requirements for health, safety, aviation and the environment in accordance with the SMS policies.
Ensure the following base level policies are up to date and understood by all: IRP, ERP, EDP, SOP, Safety Case, LOP and handbook
Ensure the safety of all employees, customers, passengers and visitors to the base through the appropriate allocation of resources, documenting procedures, and meeting regulatory requirements.
Ensure that base personnel manage SQID and SMS in accordance with the laid down procedures.
Ensure Internal, Regulatory and Customer Audits are dealt with according to the SMS procedure, addressed and closed in a timely manner.
International travel may be required.
May perform other duties as assigned.
Qualifications & Experience:
Post-secondary degree in Business Administration, Economics, Management or Commerce and/or the equivalent combination of education and experience an asset.
A minimum of 3 years in the aviation industry with application to operations and resource management and customer service/marketing.
Extensive knowledge of the Oil and Gas Industry, EMS and/or SAR strongly preferred.
Strong organizational skills required.
Ability to establish and maintain presence as a strong and respected leader.
Ability to communication effectively to various audiences.
Ability to effectively build and maintain good working relationships with personnel, management and customers.
Proficient in MS Office and ability to quickly learn how to work with new applications as required.
Excellent ability to manage succession planning and to impart knowledge and skills to planned replacement.
Ability to work in a multicultural environment and to diplomatically handle cross-cultural differences.
Post-secondary degree in Business Administration, Economics, Management or Commerce and/or the equivalent combination of education and experience an asset.
A minimum of 3 years in the aviation industry with application to operations and resource management and customer service/marketing.
Extensive knowledge of the Oil and Gas Industry, EMS and/or SAR strongly preferred.
Strong organizational skills required.
Ability to establish and maintain presence as a strong and respected leader.
Ability to communication effectively to various audiences.
Ability to effectively build and maintain good working relationships with personnel, management and customers.
Proficient in MS Office and ability to quickly learn how to work with new applications as required.
Excellent ability to manage succession planning and to impart knowledge and skills to planned replacement.
Ability to work in a multicultural environment and to diplomatically handle cross-cultural differences.
Please apply ONLINE at www.chc.ca to be considered for this position. CHC is committed to equal opportunity employment and invites applications from all qualified candidates. We thank all candidates for their interest, however, only those who meet the qualifications will be contacted. Sorry, no phone calls please!
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